Management Assignment

subsidisation blame 1 Assignment 1 Due date 26 November 2012 C overage Units 12 Length The total length of the essay-type questions should not exceed 2,000 words. Those exceeding the upper word limit entrust be strictly penalized. gesture 1 (20 marks) For distrisolelyively of the following ten sub-questions, select the exceed answer. Each correct answer is worth 2 marks. 1 Basket Maker uses phone surveys to gather node feedback about service and quality. This is an example of the make doment function of ________. A visualizening B leading C organizing D controlling Paul Chan is the President of WV Railroad. His judicature faces issues related to the environment, government regulation, and competition. He will need to rely primarily on his ________. A conceptual skills B technical skills C military man skills D controlling skills 3 Which of the following is not an example of a constituency that makes up the specific environment? A nodes B socio-cultural factors C supplier s D competitors 2 MGT B240 Principles and Practices of focusing 4 Which of these is a major criticism of scientific precaution?A It ignored the impact of compensation on performance. B It overemphasized individual differences. C It overemphasized the word of workers. D It ignored the social context of work. 5 Bierderlack has a policy stating that much than three absences in a six-calendar month period sh whole result in a suspension. Erin, the manager, has just finalized to suspend one of her shift employees for violating this policy. This is an example of ________. A a programmed determination B a nonprogrammed decision C an insignifi so-and-sot decision D poor management 6 Kari is a manager at MySize Clothing.Her job is in truth complex and she feels that she does not have enough term to mark and/or process all the information she needs to make decisions. Karis situation is just about consistent with which of the following concepts? A bounded rationality B the classical model of decision make C brainstorming D scientific management 7 Which of the following is an example of a procedure? A Without exception, all employees in client-facing roles must be formally attired at all times. B Before going on a leave of absence, withdraw in the application form available on the smart sets online leave management system.All applications will be approved/rejected within two days by the employees immediate supervisor. C We promote from within, whenever possible. If qualified appli commodets ar available internally, a job posting will be issued by the HR de fractionment providing the necessary details about all vacancies. D Employees working with power tools must wear safety glasses at all times. Assignment File 3 8 Sophie is in charge of recruitment at her follow. During a particular inter suck in, the first thing Sophie noticed about the applicant was that he was improperly attired.Though the candidate possessed the necessary qualifications and effectively answered all her questions, Sophie rejected him. This is an example of the ________. A randomness prejudice B self-serving bias C anchoring effect D representation bias Read the following scenario and then answer questions 9 to 10 tom has just been promoted to chief applied science officer at his association, Global Tech Solutions, Inc. His first assignment is to identify four project managers in the accompany who are likely to successfully manage new projects. Tom selects Robert, Frank, Sue, and Jan, who all are recent graduates from a local anesthetic university.He informs them about a current situation. 9 During a discussion about e-business, Robert tells Tom that he understands that e-business is a comprehensive term describing the way an organization does its work by using ________ in order to cost-efficiently and effectively achieve its goals. A ball-shapedization of the marketplace B innovation and growth C electronic linkages with key constituencies D entrepreneursh ip and leadership skills 10 Discussing the three categories of e-business was not difficult. Tom plain stated that the three categories included all of the following except ________.A e-business enhanced B e-business enabled C total e-business D cross-sectional e-business 4 MGT B240 Principles and Practices of caution Question 2 (20 marks) a In your own words, explain why the Hawthorne Studies were so critical to management history. (10 marks) Read the following article and then answer the questions beneath the box News of Steve Jobss death on Wednesday, 5 October 2011 drove the Apple Inc. (Apple) share equipment casualty down to a greater extent than 5% on the capital of Kentucky stock market the following morning. Steve Jobs is Apples co-founder and ex-CEO.Jobs was ousted from the company in 1985 and went on to operate a new business, animation studio Pixar, before move to Apple in 1997. Apple was near bankruptcy then and worth just $2 billion. But then it came up with many i nnovative and familiar products including iPods, iPhones and iPads. Jobs is regarded as the mastermind behind this empire of products that revolutionized computing, telephony and the music industry. Apples stock price has risen more than 9,000% since Jobs returned in 1997. Tim Cook, who took over as new CEO in August 2011, also ended up being the heightsest paid CEO in America.Cooks pay package was determine at more than all of the next nine highest paid CEOs of 2010 combined (in US), at about $356 jillion. Required Explain whether the stakeholders of Apple Inc. hold the omnipotent view or the symbolic view of managers powers. What negative consequence might result from upholding the particular viewpoint identified from the article? (Hint Your discussion should draw on applicable information from the article such as the stock performance and the pay package for Jobs successor. ) (10 marks) b Question 3 (30 marks) Discuss how a manager can make good use of the relevant knowledge about Hofstedes national culture framework to better manage workers/subordinates who came from i a high power distance culture ii a low uncertainty avoidance culture or iii an individualistic culture. (15 marks) Assignment File 5 b Read the following short article and then answer the questions below the box On 13 December 2011, Hongkong Electric Ltd and China shine & Power HK Ltd (CLP) announced power-rate increases higher than the rate of inflation. Hongkong Electric said it would raise rates by 6. 3%. CLP presented a 9. % increase, effective 1 January 2012. The size of the increases sparked widespread dissatisf follow up in the territory. The Chief Executive, Donald Tsang, urged both power companies to consider their social responsibility and to ensure they dont cause hardship to the public with their proposed responsibility increases. arcuate to public pressure, CLP later lowered its planned increase to 7. 4% by deducting the increase for fuel cost. Required CLPs action to r educe its planned tariff hike is most compatible with which of the following ideas? Explain and elaborate your view on each idea. social obligation ii social responsiveness or iii social responsibility. (15 marks) Question 4 (30 marks) Read the following case and answer the questions that follow Case Out of control With a worldwide return of some 8 million cars and 51 deaths that US regulators say have been caused by mechanical failures in its cars, Toyota Motor Corporation faces a corporate crisis of epical proportions. What happened at the car company that had finally achieved the title of worlds largest car maker? (It overtook General Motors in 2008. ) What factors contributed to the mess it now found itself in?At the core of Toyotas manufacturing prowess is the Toyota Production System (TPS), which has long been touted and revered as a model of corporate efficiency and quality. Four management principles (the 4P model) were at the core of TPS and guided employees problem solvi ng, people and partners, process, and philosophy. The idea behind these principles was that Good Thinking office Good Product. Taiichi Ohno, a longtime Toyota executive, is widely attribute as the innovative genius behind TPS. During the 1950s, Ohno, along with a small 6 MGT B240 Principles and Practices of Management ore of other Toyota executives, ruined several principles of car-making efficiency that became what is now cognize as lean manufacturing and just-in-time inventory management. Ohnos ideas not only changed the auto industry, they changed latetwentieth-century manufacturing. At the actually core of these concepts were attention to detail and a noble frugality. However, over the years, it appears that Toyotas executives slowly lost the purity of that approach as the once-strong commitment to quality embedded in Toyotas corporate culture became lost in its aggressive moves to grow market share and achieve productivity gains.From about 1995 to 2009, Toyota embarked on the most aggressive overseas expansions in automotive history and at the same time had a laser-like unparalleled focus on cutting costs. Four major cost-cutting and expansion beginning(a)s severely strained organizational processes and employees. One foremost was localized manufacturing. Started in the late 1990s, Toyota established manufacturing hubs in Asia, North America, and Europe. Such an approach meant relying more on local suppliers and design teams to tailor cars to local tastes.Another initiative was called Construction of Cost Competitiveness for the 21st Century, or CCC21. It was a massive cost reduction program. Through an ongoing process of redesigning parts and working with suppliers, more than $10 billion of savings were achieved. The Value Innovation initiative was a more ambitious version of CCC21. Under this program, more savings were achieved by making the entire development process cheaper and by further cutting parts and production costs.And finally, the Global 15 initiative was a master global plan for attaining a 15% share of the global car market by 2010. As of mid-2010, Toyota had an 11. 7% share of the worldwide car market. However, this combination of high-speed global growth and ambitious cost cuts led to the quality lapses that tarnished the once-mighty brand. Toyotas president, Akio Toyoda apologized for the companys actions and said, We pursued growth over the speed at which we were able to develop our people and our organization.I regret that this has resulted in the safety issues described in the recalls we face today, and I am deeply sorry for any accidents that Toyota drivers have experienced. So what is Toyota doing to take over its problems? In addition to the massive recall, the companys president says that it is setting up a system to respond more quickly to complaints. In fact, the auto maker has promised to give regional executives a bigger role in issuing recalls based on local consumer complaints, although M r Toyoda says that the final decisions regarding recalls with continue to be made in Japan.The company is also holding twiceyearly global quality meetings and more frequent regional quality meetings. And finally, the company is re-committing itself to better training employees in quality control. Assignment File 7 Required a Using the seven dimensions of organizational culture (Exhibit 2. 5 of your textbook) and information from the case, describe the culture at Toyota Motor Corporation. why do you think this type of culture might be important to a car maker? 8 marks) How do you think a long-standing culture that had such a strong commitment to quality lost its ability to influence employee behaviours and actions? What lesson can be learned about organizational culture from this? Explain. (8 marks) victorious the companys stakeholders into consideration, do you think it was important for Mr Toyoda to apologize for the companys decisions? Why? (6 marks) What could other organization s learn from Toyotas experiences about the importance of organizational culture? (8 marks) b c d Source Robbins, S P and Coulter, M, Management, 11th edn, 9394.Related article Time Management Work FileManagement AssignmentContent 1. Introduction 1. 1) About Herbalife 1. 2) Mission of Herbalife 1. 3) Herbalife Way 1. Macro Environmental Factors 2. 4) Political/Legal Forces 2. 5) Economic Condition 2. 6) Social/ heathen Environment 2. 7) Technology Changes 2. Micro Environmental Factors 3. 8) Customer 3. 9) Intensity of rivalry among competitor 3. Four Management Functions that affects the economy 4. 10) Planning 4. 11) Organizing 4. 12) Leading 4. 13) Controlling 4. finish 5. Recommendation 1. Introduction 1. 1) About Herbalife Herbalife is a global nutrition, weight management and skin care company.It runs the business in 84 countries (As July 2011) and distributes the products by approx. 2. 7 million independent distributors. Herbalife recorded 5. 4 billion USD in retail sales in 2011 that surpassing Mark Hughess (founder of Herbalife) vision of 5 billion USD. This company was founded by Mark Hughes in July 1980. (cited from Herbalife History) 1. 2) Mission of Herbalife To change peoples lifestyles by providing the best business opportunity in direct selling and the best nutrition and weight-management products in the world. (cited from Herbalife Mission) 1. 3) Herbalife WayHerbalife penetrates the market by sponsoring world-class athletes, teams, events around the global such as Lionel Messi, FC Barcelona soccer clubs, 2011 World Football Challenge and champions in more than 15 other sports. (Cited from Herbalife Sponsorship) Herbalife adopted multi-level marketing to distribute their products from independent distributors. 2. Macro Environmental Factors There are many environmental factors that affect the business. Among these factors, we can reason into two segment- internal and external factors or little and macro environmental factors.In external or macro environmental factors, following are contains political/ judicial forces of the Government, social/cultural environment, economic stop and the technology changes. From the above factors, I requirement to discuss 4 factors. 2. 1) Political/Legal Forces Political forces are a kind of laws and regulation. This is the level of the government what and how intervenes in the economy. For example, tax policy, tariffs, environmental law, trade restrictions, labor law and what goods and services are provided by the government and what are not and so on. And then the infrastructure of the business and how affect to the health of nation.Laws and regulations are always changing and complex in the economy. For Herbalife, some products cannot import to Singapore because of the law. In this condition, Herbalife should try to discover in another way to export to Singapore that accept from the Singapore Government such produce the product in different way or scrutiny the way of production to get the same effect. 2. 2) Economic condition Economic condition can affect to the company. Economic condition contains economic growth, interest rates, exchange rates, inflation rates and taxation rates. The noticeable thing is exchange rates.For Herbalife, it is base in US and run the business in above 80 countries. So, Herbalife always deal with exchange rate. Normally, exchange rates are always fluctuating. All countries are also using their own currency. When local currencies devalue in exchange market, this will be a problem. As the prices of the products are fix, the profit will be reduced than original expect. 2. 3) Social/ pagan Environment It is the social aspect or cultural aspect such as health awareness, population growth rates, education, trends, lifestyle changes, attitudes to work, safety, age distribution, leisure activities, move attitude and so on.For example in Singapore, most of older people willing to work and earn money. Most of companies and organization d esire to recruit unfledged and active people. Herbalife reduce this problem by recruiting senior people. In this way, Herbalife penetrates within senior people market. 2. 4) Technology Changes Technological factor also can decide the company profit and standing the company in the business. This factor encloses research and development activities, automation, and technology incentives and so on. It can define the barrier of entry to the market, efficient level of production, outsourcing decision.For Herbalife, they have Nobel laureates to do research their products in their own labs. Herbalife always pressed in Time magazine and magazines in US but they never press and advertise in Singapore. To penetrate Singapore market, they should advertise and press in Singapores magazines and newspapers. 3. Micro Environmental factors Internal or micro environmental factors include Poters Five forces- bargaining Power of consumers, barging power of suppliers, threat of substitution, intensity of rivalry owing competitor, threat of new entrants. Among them, I want to discuss the following. 3. ) Customers Customers are one of powerful things in the business. They want the highest quality and the lowest price. Bargaining power of the customer mean that more than negotiation of the price and broader meaning than that. Customers words also helpful and work for the company. Once they satisfy with the products or service, they advise other people to use the product. For Herbalife, customer service needs to be better. They very take care the new customers but not very much to the old one. This fact must be aware because the new or the old both are important for the company. 3. 2) Intensity of ivalry among competitors In earlier economic, rivalry makes the company profit to zero. Today, rivalry makes change the quality and profit. In business, if competitors produce the same products, the company can learn from the competitor and even can produce better quality of the products. In that condition, the company no needs to introduce the product and only need to advertise and think about how to penetrate and how to get more market shares percentage. 4. Four Management Functions that effect to company There are four main functions which are necessary and essential to be an efficient and effective company.These functions are planning or strategizing, organizing, leading and controlling. 4. 1) Planning It is the first step of the management functions. It comprises three stages of setting the objectives, deciding the action and achieving the goal. There has three kinds of planning which are strategic action plan, tactical action plan and operational action plan. In every action plan of this step, the most important thing is knowing SWOT strength, weakness, opportunities and threat. As Herbalife, they should analyze these things to be a successful company. For Herbalife, their strength is the products.Herbalife products are very effective and base on the natural t hings therefore can rely on these products. There are two weaknesses in Herbalife. The first one is that the retail price is expensive for normal-income people and the second one is outsider cannot buy the products without person, who introduces the products as Herbalife term, consultant or sponsor. So everyone cannot buy everywhere. As Herbalife use multi-level marketing, there is no up-front cost, everyone can find part time or full time jobs as sale representatives and make profit themselves.This fact can attract the people to join and participate to Herbalife. In this way, Herbalife expands day by day. There are so many positions or steps in Herbalife such as consultants, supervisor, world team, millionaire team etc. Everyone cannot get these positions. For example, Herbalife does not run the business in Myanmar. So, Myanmar people cannot get this kind of position except from PR. This can affect on motivation of the staffs or employees. 4. 2) Organizing The second step of manage ment functions is organizing.Depending on how the company organizes the resources (such as human resources, financial resources, data from the market and technology from the technicians) decide the standing of the company in the business and the company profit. Some companies do not set the specific jobs for example, managers do chaos, office staff are fixing machinery broke, and employees are chatting and fighting each other in office hour. In this condition, managers and senior managers can reduce this kind of problems by setting rules and regulations and the responsibilities and prepare the work schedule.The second thing is the time. Most of managers do everything and not sufficient time. Managers can drub this problem by delegation. After that, most companies face with budgeting problems. Managers want to do so many things consequently they have not sufficient finance in later. These things are making to failure organization. In Herbalife, all stake holders are doing their resp ective works and always setting rules and regulations and all of the stakeholders must follow. And then, Managers have berth to do and distributors are also as their respective ways.Financial of the company are always growth because of the independent distributors. 4. 3) Leading The third one is leading. It concerns about human resources or employees. According to Gomez-Mejia and Balkin (2012) P. 30, it consists of energizing and motivating the employees, leading or guiding the subordinate to achieve the organizational goal. Not all employees are always proceedd. To be an effective business, all employees and subordinates must be motivated and active and the managers are responsible to that.Firstly, manager let the employees know and clear the organization and then motivate to the employees will be the good result such as public Employee of the Month, Employee of the Year, Recognition letter etc. In Herbalife, they have training every month and motivate the people by incentive suc h as promoting, awarding, increasing the volume point, vacation to worldwide and so on. The bad thing for Herbalife is charge for the training. If he or she wants to attend the training he or she must be pay the training fees. 4. 4) Controlling The last step of management function is controlling.It means that monitoring the performance quantity. In this step, there are three steps firstly setting the performance standard, secondly comparing the actual performance to the standard performance and the last is correcting the actual performance to achieve the standard performance. In performance, there are so many factors such as quality performance, customer service performance, and financial performance and so on. To be a successful company in the business, managers should be scrutiny their subordinate and the company performance.In Herbalife, they set the identify that how much net sale to be for the coming year. If distributors sales the product surplus, company appreciate and awar d to the distributors. This is the correcting and performing to achieve the standard performance. Controlling does not mean for only one time. If the companies overcome the standard performance once, set the next standard performance. Most of company looks only for the profit. This makes company to meet failure. Actually, if company meets with the target budget once, look other field to get success such as customer service and so on.Because customer satisfaction is very important for the business in market. 5. Conclusion As I mention from the above, Herbalife is weight-management products and skin-care Company. Today is good time to run the business for Herbalife because fast food outlets are more and more open and changing people eating style from family home dinner to outside food. So people getting unhealthy and corpulency rate is very high than the earlier. Time and circumstances are good. For second point of my view, they already expand and popular in above 80 countries.The mo re expand the business, the more problems will appear. So the company should always test and check their products and emphasize on customer service. Although the product is very good, the business will fail when customer service is not good quality. The third point is all of the employees, distributors, consultants, and supervisors are very proud to talk about their products. They love very much their company and the founder Mark Hughes. All of them are always motivate and unity. This is one of the ways to be a successful company in business. These are good points of Herbalife.On the other hand, not everybody knows Herbalife products. Only few people know. So, they should do advertise and make people to know their products. 6. Recommendation I can surely approximate that Herbalife will get success in near or further future because people in nowadays want to be slim, looking good, healthy, beauty and earn more money. This company produces weight management products, medicine to preve nt diseases such as heart disease, liver disease, cancer, diabetes, stomach suffering and so on. For unhealthy or desire to slim person, they will use the products.To earn money, Herbalife can do as full time or part time distributor or consultant. Their skin-care products are made from aloe vera and natural herbs and things do not put chemical into the products. So their skin care are veritable and there is no side effects. On the other hand, Herbalife products cannot buy in everywhere and anytime. Some products cannot import to Singapore. There are very few normal image in Asian country for example, Singapore. There is no press in Singapores magazines or newspapers from the established year of last 9 year ago. There have to pay money for training classes.From my point of view, these things should be shifting to effective ways. They can expand more and more but still need to find out the more effective ways. References http//www. oppapers. com/essays/Environment-Factor/887124 En vironment factor http//wiki. answers. com/Q/List_macro-environmental_factors List macro-environmental factor http//answers. yahoo. com/question/index? qid=20100528065638AAQ6Wyo What are the environmental factors touching business and the impact of the environment factors affecting it? http//www. quickmba. com/strategy/porter. shtml Rivalry http//www. oup. om/uk/orc/bin/9780199296378/01student/additional/page_12. htm PESTEL analysis of the macro-environment http//www. enotes. com/business/q-and-a/among-planning-organising-leading-controlling-polc-123875/ among planning, organizing, leading and controlling (POLC) what are the two most important process and why? (according to me its planning and leading) http//www. articlegeek. com/business/marketing/pros_and_cons_of_mlm. htm https//new. edu/resources/managing-the-international-business-with-the-p-o-l-c-framework Controlling Books Management People / Performance / Change Gomez-Mejia. Balkin